Testimonials - What Clients Are Saying

 

 

Constant Improvement has supported the operational and performance initiatives of our accounting firm for the past several years

They have assisted us greatly in the realignment of workflow, data, and performance structures, resulting in significant savings of time, money, and resources.

By way of example, Constant Improvement was instrumental in assisting us in the following areas: revision of our data storage and access structures; workflow for finalization of deliverables; updated control tools; creation of centralized processing for finalization of deliverables and lockdown and roll forward protocols.  The new structures have proved of great savings and benefit for our professional staff.

As well they have assisted in the improvement of our personal tax pool effectiveness.

Constant Improvement also supported us with complete implementation, documentation, and training for our team, as required. 

Constant Improvement’s ability to understand and anticipate workflow, performance, and innovation issues of accounting practices has proved to be of invaluable to our firm. We would recommend them without hesitation.

Michael Cipriani , Partner
GCSE LLP Chartered Accountants   
Toronto, Ontario

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Constant Improvement was retained to assist our team in refining, streamlining, and error-proofing processes in our preproduction and customer service environments. They were involved with our preproduction, graphics, scheduling, and customer service team for approximately 2 years.

Through the process, Constant Improvement identified many opportunities for improvement and facilitated and managed change processes.  This positioned our team to maximize time and resources and set us up to realize future opportunities.

The re-engineering of our strategic planning process has given us many benefits.  The training given to our team on process design, Lean Six Sigma concepts, simplification and clarity has been of great value. 

We thank Constant Improvement for its efforts and its contribution to our teams’ success and would recommend them to any organization.

Mr. Patrick Kerrigan, President 
Alpha Poly, Toronto Ontario

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Constant Improvement has supported our accounting firm for the last six years with operational & innovation services to improve our performance and effectiveness 

They have assisted in many areas with the result of saving time, money, and resources.
including:  

• Restructuring of  data storage and access structures,
• Implementation of revised workflow control tools,
• End to end workflow to streamline production of final deliverables,
• Centralized processing of financial statements,
• Lockdown and roll forward protocols for project files,

Training, documentation, and project management of the new resulting workflows was handled by Constant Improvement.

Constant Improvement also has been instrumental in the restructuring of our T1 Personal Tax Pool to improve the recoveries and resource usage, as well as providing training, project management and post season review services annually.

Constant Improvement has also provided implementation services for various initiatives such as implementation of third party Caseware automated templates.  

Constant Improvement’s depth of knowledge of accounting practice operational issues and innovation has proved of great value to our firm and we would recommend their services without hesitation

Greg McRae, Partner
Sloan Partners , Chartered Accountants 
Toronto Ontario

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Constant Improvement has supported our production, customer service and finance teams with workflow development, streamlining, and custom software development for approximately ten years.

Their support and insights have resulted in improved workflows that are documented and clear throughout the various departments. The improved workflows allow for maximized use of time and resources.

As well, Constant Improvement designed and implemented custom workflow control software to innovate our commercialization of new products / recipes with versioning  and automated of production of required documents on demand.

Constant Improvement has been of great value and are always ready to provide support when called upon by our team.

Martino Brambilla, President 
Embassy Ingredients, Toronto Ontario

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Constant Improvement, has been involved in a myriad of related initiatives during a 10 year period. Assistance provided included visiting all Canadian locations and other countries as required.

Constant Improvement has been a key partner and integral to the successful development, implementation, training, project & change management and ongoing support requirements relating to a myriad of continuous improvement strategic initiatives relating to workflow integration and technology enablement activities. This included involvement with most client service delivery and production workflows, including innovative streamlining, software design layout & functionality, digitization, automation and resulting delivery methods.

In recent years, significant assistance and support of innovative workflow design & integration and training of local & foreign staff was provided in relation to centralization and off-shoring of selected processes & activities.

Constant Improvement’s depth of insight, experience and ability to simplify and streamline workflows and required functionality has been of great benefit and lasting value to our firm. In fact, a number of our innovations can be directly attributable to the work and opportunities that Constant Improvement identified. The nature and extent of their contributions and core competencies have been exceptional and far in excess of established expectations.

In conclusion, I would highly recommend Constant Improvement.

Bruno Amadi, Partner, National Continuous Improvement,
KPMG Canada

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Constant Improvement brings a rare gift to the world of executive-level consulting and speaking. Their remarkable ability to orchestrate profoundly open and meaningful conversations among company executives proved to be an immediate benefit to our organization.

But what is most profound about Constant Improvement's work is their ability to provide immediately useful and cost-effective training in the areas of management effectiveness, organizational development, time management and motivational training.

Constant Improvement has not only helped executives and employees of my company and others to envision and strategize better business platforms, they had also given them the immediately usable tools they need to implement necessary changes. These changes have proven to be effective in our operation and are noticeable on a daily basis.

I do not think that anyone in the marketplace is able to do what they do as well as they do it, and as a client I can only recommend their services because they were effective and life-changing for our organization. To put it bluntly - they get the job done.

Mr. Mark Scheidt, President, Technipak Fulfillment , Denver Colorado

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Constant Improvement has provided invaluable support to our Royal Roads University International Undergraduate Case Competition for the last five years.

As one of our Lead Judges, Constant Improvement has been instrumental in the development of this experiential learning initiative and its consolidation as one of Canada`s most important Case Competitions.

Constant Improvement’s advanced strategic thinking and strong business sense inspires the competitors to present innovative alternatives, recommendations and solutions to the difficult and complex business problems presented to them.

Through well-grounded and articulated questions, Constant Improvement shares with the students, year after year, their rich knowledge and expertise as business consultants and facilitators in the fields of performance maximization and change management.

Mr. Pedro Márquez PhD, Acting Vice President
Global Advancement, Marketing and Business Development, Royal Roads University

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Constant Improvement has been a great help to The Internet Marketing Centre by focusing the team on what is REALLY important and how to effectively use every skill and resource they have to the maximum benefit to the company. Their training has proved to be an incredible asset to our team and they bring the knowledge and experience of the many companies they have worked with to find the best solution for a problem FAST!

Constant Improvement has more than paid for themselves. They have added corporate structure in our company that is solid, fair, and is backed by good business sense. I recommend their services to anyone considering hiring them... their skill sets are very broad and can offer assistance in many areas, they are very cost effective, cost conscious, and get the job done, period!

Mr. Corey Rudl , CEO - The Internet Marketing Center

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The Royal Roads University Bachelor Of Commerce In Entrepreneurial Management frequently hosts business panels to evaluate students business plan assignments.

Constant Improvement and the input they provide on real world management and business issues has been a great asset to our students. The innovative solutions and insights that have been provided to the students will benefit them in any venture they undertake.

The current economy demands cutting edge solutions for businesses and our students, Constant Improvement definitely provides that expertise without question !

Mr. Brent Mainprize, Core Faculty, Faculty Of Management, Royal Roads University

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Constant Improvement has been a key member of the set up team for our business. Constant Improvement and the guerilla management methods they have developed have streamlined our operation, technology, staff training, and development.

Their assistance has cut our growth curve by a large margin and provided us a strong management and business platform to both operate and grow our firm effectively. The savings of effort and resources has been instrumental in our growth and profitability.

The level of diverse experience coupled with the cutting edge solutions have served our company extremely well as they would any business. They get the job done period!

If you are looking for business effectiveness specialists Constant Improvement is the real article without question!

General Manager, Customer and Support Services Provider to Internet Marketers
Victoria, British Columbia, Canada

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Constant Improvement was retained to assist in improving the performance of our centre and it's management team. Their experience and depth of knowledge on performance management has proved invaluable in our pursuit of excellence and improved efficiency.

Our management team has benefited from the approaches and training that Constant Improvement has provided to us. The overall cost and benefits of their services have been an exceptional value and I would not hesitate to recommend their services to others.

Mr. Ron Johnstone, Director, Document Services Centre, Telus Enterprise Solution

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Constant Improvement was retained for the purpose of improving the overall collection effectiveness of our Visa Centre. During this time Constant Improvement and two other consultants were involved in the complete revision of our collection process.

Included in this project were the collection of accounts and documentation along with the analysis, development and training of new procedures. These revision goals were all accomplished in a timely and effective manner. The strength of Constant Improvement is the ability to devise solutions to complex problems and work collectively with the other consultants to implement the findings with a duplicatable success pattern and write the collections manuals.

As well, Constant Improvement's sales/customer service-orientation and in-depth knowledge of credit and collection methods were of great assistance. The documentation and manuals provided upon conclusion of the project were clear, concise, and completed the revision of the collection process.

Constant Improvement's straight forward results-oriented approach was consistent throughout all facets of the project. We would be very pleased to recommend the services of Constant Improvement.

Mr. Rupert Himmelsbach, Risk Manager, Vancity Visa

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Constant Improvement was retained by us for the purpose of assisting in the development of our Credit & Collection procedures as well as assisting to reduce a backlog of unresolved collection matters. We found Constant Improvement to be highly effective at identifying ways to streamline our processes.

The process documentation and training material provided is very clear and concise. The training our employees received was very beneficial and specific to their individual requirements.

In addition, Constant Improvement has been able to assist in resolving the backlog of unresolved collection matters efficiently and effectively. Many of these negotiations required very advanced knowledge of collection remedies as well as top notch negotiation and resolution skills. These situations were all handled professionally.

The commitment to achieve results coupled with an in-depth knowledge of Credit & Collection processes has provided a high degree of value to our firm.

Mr. Bruce Margison, General Manager, Intercon Security

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Your participation enabled the project to move ahead and ultimately to meet the goals of updating a very large and complex document, moving it to the extranet and defining and documenting the updating procedures required to maintain currency.

Your innovative and enthusiastic approach, coupled with your project management skills allowed you to successfully deliver a significant number of components of the guide in a relatively short period of time.

The processes and motivation you instilled in the team members is allowing us to finish the remainder of the project successfully.

Thank you again for your contribution. I look forward to working with you in the future.

Mr. Earl Walle, Service Manager, Shared Services Management Branch
Provincial Government Of British Columbia

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We have utilized the services of Constant Improvement both within our organization and on behalf of our clients. Our experience with them has always been very advantageous and productive. At all times, we have found the relationship straightforward and results oriented. The project of this engagement was to bring our Operations Centre to a quality management approach. Constant Improvement has been the focal point for all the process review and re-alignment.

This project also involved developing new online documentation protocols, training programs, and project teams. Constant Improvement has been instrumental in gaining employee buy-in using the format and facilitation they bring to a project. As in the past, the focus on growing our internal resources has gained us long term results. We are extremely pleased with the results provided by Constant Improvement and would not hesitate to recommend their services..

Ms. Melanie Larmont, Executive Director, Computer Operations, Telus Enterprise Solutions

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In an effort to improve our customer service team Constant Improvement was retained to work in conjunction with our team leaders developing customer service management processes. Our firm had previously used their services with excellent results. The project encompassed developing hiring, training, and customer service approaches. As in the past, their approach was extremely productive and cost effective.

The approach of facilitating our personnel through a smooth growth curve, at a pace that was stimulating yet didn't intimidate, has paid great benefits. The insight and real world approaches brought to the project benefited all the participants with practical and workable solutions. As in prior engagements the growth in approach and in personnel has reaped immense long term results. We would not hesitate to recommend Constant Improvement and their services

Mr. Bill Tucker, Manager, Customer Service, Vancity Visa

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