Creating Sustainable Performance Gains

 

 

Building the performance of an organization, it's processes, and team members can seem like a daunting task for any executive , leadership team , or entrepreneur. On the contrary it can be extremely straightforward with the right approaches and level of commitment.

The results are firm changing with elimination of inherent failures, specific approaches and the correct knowledge transferred to your team members. Enhancing, innovating, and maintaining the performance of your firm or organization will become a normal part of the workflow cycle and nothing more.

Creating Sustainable Performance Gains Framework Diagram :

Download A PDF of this chart: click here

Foundation Frameworks

Creating Strategy That Works

One simple fact people hate making decisions. Simplifying the compiling, implementation, and monitoring of firm strategy is a cornerstone of success for your organization.

These include:

• Simplifying Stategy,
  • People just avoid strategy because they hate making real choices.
  • What is winning?
  • Where am I going to play to win?
  • How am I going to win where I play?
  • What are my core competencies that are going to enable us to win?
  • What management systems and measures are going to help us execute?
• Understanding the "Vision Without Implementation = Fantasy" formula,
• Translating strategy to specific tasks,
• Managing goals & tasks

For more on Creating Strategy That Works ...click here

Building A High Performance Team

Building management and delivery teams that can operate in a lean, adaptable, concise, and consistent manner is vital to the continued growth of your firm or organization.

To do this consisitently and communicate effectively is a cornerstone of you firm's success.

These include :

• Creating a simplified approach,
• Defining management team membership,
• Developing a team code of conduct,
• Defining delivery team roles,
• Eliminating inherent failure ,
• Eliminating the management team gap,
• Developing management communication structures,
• Understanding operational platforms,
• Putting strategy into action,
• Developing task management systems

For more on Building A High Performance Team ...click here

Building Entrepreneurial Management Teams

Entrepreneurial management teams are very diferent in some aspects than their corporate counterparts, overlooking these econditions can have very negative effects.

These differences include:

• Understanding an entrepreneurial management team,
• Entrepreneurial vs corporate culture,
• Defining team roles,
• Developing a team code of conduct,
• The increased burdens of this type of team,
• Eliminating the effects of these increased burdens

But optimized properly these teams can often outperform all others.

For more on Building Entrepreneurial Management Teams ...click here

Managing Tasks & Goals

The ability to effectively manage tasks and goals throughout an organization is often difficult at best, but when accomplished well it trims substantial resources, frustration, and negativity from work cycle.

To accompish this effectively includes:

• Developing tasks & goals from all sources,
• Communicating tasks & goals,
• Monitoring tasks & goals,
• Selecting tasks & goals monitoring methods,
• Working with recurring workflows,

For more on Managing Task & Goals...click here

Creating Consistent Problem Solving

Simplifying and making consistent the way problems by your team is a cornerstone to success and keeping the team on the same page. The LEAN SIX SIGMA DMAIC approach is one of the most effective means to achive this. The steps are outlined as follows:

• Define - Define the problem,
• Measure - Mapout the current process,
• Analyze - Identify the cause of the problem,
• Improve - Implement and verify the solution,
• Control - Maintain the solution

For more on Creating Consisten Problem Solving and DMAIC ...click here

Eliminating Inherent Failure

Eliminating inherent failure points is the next step in increasing performance, again and again organizations try to undertake initiatives without first eliminating these barriers. The result is excessive use of resources, frustration in the team members involved, and likely failure of the intitiative itself.

These failure points include:

• Vision without implementation formula,
• Effective communication ,
• Strategy gaps,
• Policy gaps,
• Skill set gaps,
• Capacity gaps
• Management team gaps,
• Change management gaps

Once these are eliminated and refined the likelihood of intiatives being compromised is greatly reduced.

For more on Eliminating Inherent Failure ...click here

Simplifying A View Of Process & Workflow,
The Operational Platform

Simplifying the view of process and workflow is a cornerstone to building long term performance of a firm or organization.

An operational platform is designed as a functional group within the total organization, example a sales department, credit department, production area, etc. These platforms may have many processes within them and can sometimes be further divided as required such as production areas for an example.

Separating an operational platform into its:

• Process,
• Technology,
• Competency,
• Documentation,
• Training,
• Performance measurement,
• Disaster recovery,
• And outside service components,

it becomes simpler for communication among all executive, management, and front line team members.

For more on Analyzing, Documenting, and Improving Process and Workflow ...click here

Managing & Implementing Change

"Nothing is constant but change itself ". The abilty to implement and manage change effectively is a core competency that when maximized is of great benefit but when incomplete has the potential to be very destructive. If there is one area to focus on that affects performance this is it.

Steps and considerations include:

• Creating a culture of change,
• Building tools for change ,
• Determining the delta (%Change),
• Evaluating process & competency requirments,
• Updating core firm documentation,
• Using knowledge bridging,
• Using TARI (Time Appropriate Release Of Information),
• Understanding training formats,
• Maximizing training delivery,
• Eliminating inherent change failure ,
• Creating comfort in change

For more on Managing & Impementing Change ...click here

Measuring Success

"What gets looked at gets fixed" is one of the most true statements in increasing performance. The challenge is what to measure and how to measure it effectively. Also how to automate the measurement and reporting to make this a normal part of the work cycle.

Steps and considerations include:

• Understanding "Key Performance Indicators",
• Evaluating what to measure thats actually important,
• Evaluating measurement against firm strategy,
• Determining methods for measurement,
• Remediating or working around data integrity gaps,
• Creating automated forced delivery reporting,

For more on Measuring Success...click here

Advanced Tool Frameworks

Creating Digital & Non Paper Workflows

Digitizing information has the abilty to impact workflow and work cycle times in firmachaing ways if approached correctly and with an open perception. Confusingf digitization with paperless workflows is one of the critical mistakes made by firms and organizations.

To digitize workflow steps include:

• Understanding the difference between digital & paperless,
• The multiplier effect of a digital workflow,
• Creating A default to digital paper,
• Creating access to information ,
• Determining workflows to digitze,
• Avoiding costly digital management tools,
• Updating skill sets & knowledge base requirements,
• Understanding back up & disaster recovery,

For more on Digitizing Workflow ...click here

Creating Automation Of Workflows

Automating workflow and eliminating redundant work was the promise that was supposed to be delivered with technology advancement, unfortunately this didn't always materialize but can be exploited to increase your firm or organizations performance.

When done correctly the results can be firm changing.

Steps to do this include:

• Using automation to change workflow,
• Understanding "The Human Mind Is Not A List But A Cognitive Tool",
• Moving work and task with automation,
• Maximizing software user interfaces,
• Creating triggers for actions and escalations,
• Automating and creating forced reporting,

For more on Automating Workflow ...click here

Centralizing Work

Taking advantage of centralized resources for firms that have multiple locations, multiple geographies , or multiple related firms can save substantial amounts of resources. There are many consideration that need to be carefully evaluated and implemented correctly for this type of activity to be successful

These include:

• Understanding centralization,
• Scaling centralization for different size organizations,
• Leveraging expert centres,
• Leveraging time differences & coverages,
• Standardizing work completion and production,
• Creating access to workflow,
• Moving work to central resources,
• Monitoring and support

For more on Centralizing Work ...click here

Rightsizing A Firm

Rightsizing a firm or organization is not to downsize it without planning , but to move resources and tasks to where thay can work most effectively with work completed in the least amount of effort. This is an activity that must be carefully planned and executed extremely carefully

Steps and considerations include:

• Understanding the concept of rightsizing,
• Evaluating capacity,
• Creating a before & after state,
• Evaluating the change,
• Downsizing where required,
• Effectively managing change,

For more on Rightsizing A Firm ...click here

Creating Business Process Outsourcing
(BPO)(Onshore & Offshore)

Outsourcing can be both a beneficial and potentially destructive tool depending on analysis , planning, and execution. Also it is largely dependent on the realtionship of the work being outsourced and the nature of the outsourcing provider whether a human capital provider or expert services provider.

Steps and considerations include:

• Understanding outsourcing,
• Understanding "Human Capital vs. Expert Service" providers,
• Selecting work for outsourcing,
• Standardizing work for completion,
• Creating access to the work,
• Moving the work to the outsourcer,
• Initializing the outsourcing relationship,
• Monitoring & ongoing support,

For more on Business Process Outsourcing ...click here

Creating A Cycle Of Constant Improvement

Once the performance structures have been refined, and are stable and consistent, the creation of a Constant Improvement cycle to continue, maintain, and enhance the business workcycles and operational platforms becomes the next step.

Steps and considerations include:

• Creating a constant improvement cycle as part of strategy,
• Creating a constant improvement team,
• Creating goals & measures of success,
• Managing constant improvement goals & tasks,
• Balancing constant improvement & constant innovation

For more on Creating A Cycle Of Constant Improvement ...click here

Taking Advantage Of Our Resources & Expertise

No matter what stage in the business and growth cycle your firm or venture is currently at, our services can enhance the performance of your organization.

Why not take advantage of the resources and expertise that has taken our firm almost 2 decades to develop and constantly upgrade to:

• Increase the overall performance of your organization,
• Build your team's abilities, skills, and increase team satisfaction,
• Eliminate redundant work and optimize your business process,
• Maximize payback on technology investments,
• Build a lean, adaptable management and delivery team
• Substantially decrease new team member integration time,

Couple that with an optimized pricing and delivery model and can you afford not to take advantage of the available resources, reduced costs, and reduced change curves.

For further information or to speak with an Advisor Free Of Charge contact us: by email ... click here or call 888-980-7520

Thanking you in advance for the honour to be of service,

Constant Improvement Group

Workflow, Performance, & Innovation Leaders

Consulting, Support, Training

Home l About l Process l Performance l Innovation l Programs l Training l Resources l Contact