Process, Frameworks, And Platform Experience

By Industry

Entrepreneurial Ventures	Manufacturing	Outsourcing
Small & Medium Sized Businesses	Food Manufacturing	Equipment Distribution
Owner Managed Businesses	Wholesale Distribution	Property Maintenance
Major Corporations	Fullfillment	Retailing Environments
Public Companies	Contact Centers
Public Utilities	Print & Post Center
Banking - Visa & Service Centres	Marketing Centers
Government	Professional Services

Development & Improvement Frameworks
(Design, Implementation, Constant Improvement, & Constant Innovation)

• Management Team Optimization Frameworks
  • Optimized management team goal and performance tracking systems
  • Management mindset and management training program platforms
  • Management team coaching and development
• Entrepreneurial Team Optimization Frameworks
  • Organizational change to maximize entrepreneurial direction implementation
  • Management and performance systems to allow entrepreneurial removal from day to day operations
  • Management interface platform to entrepreneurial mindsets
• Business Process Improvement / Operational Innovation Frameworks
  • Workflow process innovation to eliminate work requirements
  • Innovation of remaining workflows to maximize effectiveness
  • Process and technology integration to maximize return on both platforms
  • Gap analysis, transition planning, implementation and delivery
• Process Design & Documentation Frameworks
  • Rapid assessment methodology,
  • Workflow process mapping and documentation platforms
  • Workflow analysis, review, and gap analysis
• Documentation Design Frameworks
  • Protocols for quality management certification compliance
  • Protocols for workflow change and departmental change adaptability
  • Hardcopy, web, and intranet documentation protocols to maximize audience retention
• Digital / Non Paper Workflow Frameworks
  • Digitization, transition, and realignment of workflows
  • Realignment of required mind sets for transition
• Technology Optimization Frameworks
  • Analysis of business requirements, evaluation, and selection reporting
  • Revisions to software platforms to maximize business process
  • Revisions to processes to maximize effectiveness of software products
  • Transition and implementation planning and delivery
• Software Design & Optimization Frameworks
  • Realignment of software to enable workflow opportunities
  • Graphic user interface upgrades
  • Development of supplementary software for unique workflows
• Training Development Frameworks
  • Training programs and knowledge base development in many different mediums and geographical constraints
  • Training delivery protocols for increased interaction and retention
  • Training facilitation and delivery
• Quality Management Certification Frameworks
  • Preparation for certification, liaison with certification bodies
  • Compliance methodologies

Operational Platforms
(Design, Implementation, Constant Improvement, & Constant Innovation)

• Sales & Business Development Frameworks
  • Prospecting methodologies and prospect data acquisition strategies
  • Sales management data tracking systems, sales training programs
  • Sales psychology changes for maximized market penetrations
• Customer Service & Relationship Management Frameworks
  • Customer expectation and retention strategies and platforms
  • Escalation thresholds for customer interactions
• Call & Response Center Development Frameworks
  • Response matrices, scripting, escalation methodologies, and customer relationship platforms
  • Mindset realignment and training platforms
• Credit & Collection Frameworks
  • Credit application and evaluation processes, customer relation platforms
  • Accounts receivable review processes, collection platform, response matrices,  scripting, and legal collection platforms
  • Mindset realignment and training platforms
• Business Process Outsourcing (BPO) (Onshore & Offshore) Frameworks
  • Evaluation of workflow applicabilty
  • Process / workflow / technolgy development for outsourcing
  • Implementation planning and delivery
• Management Information Systems Frameworks
  • Tracking systems delivering highly relevant key performance indicator information
  • Key performance indicator analysis
  • Key performance indicator data integrity verification
  • Mindset platform re alignment
• Financial  Management Frameworks
  • Financial management information systems
  • Optimization of financial platforms
• Human Resources Frameworks
  • Compensation plans, acquisition structures to maximize performance and retention
  • Review, team strengthening, and expectation management platforms
  • Testing platforms
• Project & Change Management Frameworks
  • Implementation of project management protocols at all levels of complexity
  • Maximization of change management at all levels of complexity
  • Design of protocls fro above
• Marketing Program Frameworks
  • Design and implementation of marketing structures
  • Evaluation of potential markets
  • Evaluation and creation of core marketing statements
  • Interface with graphic and design professionals
  • Set up and development of sales copy for different mediums
  • Market testing platforms
• Business Continuity & Disaster Recovery Planning Frameworks
  • Development of requirements and plan process details
  • Transition and implementation planning and delivery
• Tax and Corporate Restructuring Frameworks
  • Tax planning structures- Liaison And Implementation With Accounting / Legal Firms
  • Offshore and US Structures - Liaison And Implementation With Accounting / Legal Firms
  • Transition planning and implementation for compliance